Refund & Returns Policy

Refunds and Returns Policy

Last Updated: August 28, 2024

Welcome to BrightHorizonsBooks.com. At Bright Horizons Learning, we value our customers and strive to ensure your satisfaction with our products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds for purchases made on our website. Please read this policy carefully to understand your rights and obligations.

1. Overview

  • Website Name: BrightHorizonsBooks.com
  • Business Name: Bright Horizons Learning
  • Products: Digital Children’s Educational Picture Books for Educators and Childcare Providers (ebooks)
  • Contact Email: [email protected]
  • Business Address: Soriano St., Purok 6, Rosario, Santiago City, Isabela, Philippines, 3311

2. Refund Policy for Digital Products

2.1. Digital Products

Our products are digital ebooks delivered electronically upon purchase. Due to the nature of digital products, we cannot accept returns or exchanges. All sales are final once a product has been downloaded or accessed.

2.2. Refund Conditions

We offer refunds only under the following circumstances:

  • Technical Issues: If you experience technical difficulties that prevent you from accessing the product and the issue cannot be resolved by our support team, you may be eligible for a refund.
  • Incorrect Product: If you accidentally purchased the wrong product, please contact us immediately. We may issue a refund or exchange the product, provided the error is reported within 7 days of purchase and the product has not been downloaded or accessed.

3. How to Request a Refund

3.1. Initiating a Refund Request

To initiate a refund request, please follow these steps:

  1. Contact Us: Email us at [email protected] with the subject line “Refund Request” and include your order number, the name of the product, and a detailed explanation of the issue.
  2. Resolution: Our customer support team will review your request and respond within 3 business days. We may request additional information or screenshots to help resolve the issue.
  3. Refund Approval: If your refund request is approved, the refund will be processed within 7-10 business days, and the funds will be credited to the original payment method used for the purchase.

4. Additional Information

4.1. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of Mind: We do not provide refunds for customers who change their minds after purchasing a digital product.
  • Download or Access: Refunds cannot be issued if the product has already been downloaded, accessed, or consumed.
  • Incorrect Email Address: If you provide an incorrect email address and do not receive the product, please contact us to rectify the situation, but refunds will not be issued.

4.2. Fees and Costs

There are no additional fees or costs involved in processing a refund. However, please note that we cannot refund any transaction fees charged by your bank or payment provider.

4.3. Customer Support

If you have any questions or need assistance with your purchase, please contact our customer support team at [email protected]. We are here to help and will do our best to resolve any issues you may encounter.

5. Amendments to the Policy

Bright Horizons Learning reserves the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on BrightHorizonsBooks.com. Your continued use of the website following any changes to the policy constitutes your acceptance of the revised terms.

6. Contact Information

If you have any questions, concerns, or require further assistance regarding our Refunds and Returns Policy, please contact us at:

Thank you for choosing Bright Horizons Learning. We appreciate your business and are committed to providing high-quality educational materials for educators and childcare providers.